Business Hours

8:00am-5:00pm, Monday-Friday. Extended and weekend hours available. Fax # 520-889-5320

Turnaround Time

Turnaround time on most jobs, unless otherwise noted, is 2 - 3 days. All work will be ready for pick up “end-of-day” on the due date unless other arrangements have been discussed. Work requested in less than 24 hours is considered "Rush" and may be subject to additional charges. Turnaround times are based on “reasonable” quantities and production schedules.

Payment for Services

All orders are COD unless prior credit arrangements have been made. Company accounts may be established with an approved credit application. Credit terms are 15 / 30 days net. Finance charges will be applied to overdue accounts. Accounts exceeding 45 days will be placed on a COD basis. Visa, Master Card and Amex accepted.

Technical Support

We offer free technical support in setting up files for imaging. Please don't hesitate to contact us with any questions concerning software applications supported and files formatting for imaging.

Imaging Information

We make every effort to troubleshoot potential problems, but cannot be held responsible for files we do not create. This includes, but is not limited to content, resolution of raster data or imageability of client files. In addition, we cannot assume any responsibility for poorly created files. We can only troubleshoot “technical” file attributes, not edit or “second guess” the graphic content of client files. Fonts, scans and any other reference files must be included on disk along with the actual file to be imaged.

Clients are requested to submit “proofs” along with their file. We assume no responsibility for output discrepancies in files submitted without proofs. Because of variations in monitors, inks, film, imaging equipment and processing, “color critical” files require a test image. We assume no responsibility for undesirable color output if no color test is requested.

Imaging orders are subject to output time constraints. We reserve the right to interrupt output of files that appear corrupt, cause system malfunctions or involve unusually long output time. Please establish the compatibility of your files before requesting services. We are not responsible for lost, stolen or erased files or incompatible media. Please make sure all files are archived elsewhere.

Copyright

Reproduction in any form of copyrighted materials without prior permission of the originator is illegal.  It is the responsibility of the client to obtain such permission. We are in no way responsible for obtaining permission and assume prior permission has been obtained by the client before work is submitted.

Delivery Services

Free pick-up and delivery is available for most jobs, minimum order required.

Support Information

• Imaging from Windows™ and Macintosh based applications
• Some additional non-standard formats and programs also supported
• Check with our technicians to determine file compatibility and edit support.
• Files may be imported via modem or disk
• Media supported:

-PC and MAC - CD ROMs - floppies - Iomega ZIP®, JAZ® and Bernoilli® - DDS DAT - Syquests®

Macintosh Applications

• Adobe Photoshop®
• Adobe Illustrator®
• Adobe Pagemaker®

• Adobe Persuasion®
• Adobe In Design®
• Macro Media Freehand®
• Microsoft PowerPoint®
• QuarkXpress®
• and others...

Windows Applications

• Adobe Photoshop®
• Adobe Illustrator®
• Microsoft PowerPoint®
• QuarkXpress®

• Adobe Pagemaker®
• Corel DRAW!®
• Microsoft Word®
• MicroGraphix Designer®
• and others...